Orders

Sometimes it may take up to several hours for your confirmation e-mail to arrive in your Inbox. If you have not received it after 2 hours, please send an e-mail to customerservice@stieglitz.nl.

Unfortunately, you cannot cancel an order. However, you can return the item(s) within 30 days of receipt and receive a full refund.

n the rare circumstances that you receive faulty or the wrong item(s), contact us at customerservice@stieglitz.nl immediately, attaching pictures of the items.

Payments

We accept payments made via iDEAL in the Netherlands. We also accept Visa, MasterCard, and payments through Klarna and PayPal. All transactions are secure and encrypted. We do not store your credit card information.

On Stieglitz.nl you can currently pay in Euro.

If you have issues with payment, please contact your bank or issuer of your card.

 

Promotions & discounts

We welcome all new Stieglitz tribe members with a one-time 10% discount. All you need to do is subscribe on our newsletter, and you will receive a discount code in your email.

Stieglitz Gift Cards can be purchased online only on our website. You can decide on the value upon purchase. Our Gift Cards are electronic, and you will receive a code  in an email to the chosen provided email address. It is important that you provide the correct email address and that you keep your Stieglitz Gift Card email.

Discount codes and Gift Cards  are case sensitive, so please copy and paste it exactly as you received it. There are also two separate sections where you can fill in your discount code or Gift Card code, so please make sure you fill your code in in the right section. Gift Card codes are for one-time use, so it cannot be used after it has been applied on an earlier purchase. Discount codes can only be applied once in an order.

No, discount codes are only valid on full-priced items unless stated otherwise. It is possible to combine and discount code and a Gift Card.

SHIPPING

Free shipping on orders above EUR 120.

 

For orders below EUR 120, the following rates and delivery times apply:

DHL Standard 

EUR 4,95 (1-3 business days)

Service point delivery via DHL/PostNL  

EUR 4,95 (1-3 business days)

DPD - EUR 12

(1-5 business days)

DPD - EUR 25

(5-10 business days)

Orders made before 10 pm (Central European Time) during the weekdays will be shipped on the same day. Orders made in the weekend (latest Sunday 9 pm) will be shipped on Monday.

No, unfortunately we do not ship to PO box addresses.

During sale periods, special deals or holiday seasons, delivery might take a bit longer than usual.

Returns & refunds

We offer returns within 30 days of receipt. Items must be unworn and unwashed, with all the tags on and in the original packaging. 

Please fill in the return form that we have provided with your order, and include it in your return package. Send your return to the following address:

 

eWarehousing

attn. STIEGLITZ RETURNS

Nijverheidsweg 27

3274 KJ

Heinenoord

Netherlands

 

Any shipping charges that may apply on returns or exchanges will not be reimbursed. Only in the case that you would like an exchange, or return an item due to a fault on our side will we take care of the shipping charges. Please contact customerservice@stieglitz.nl and we will provide you further information on how to proceed.

 

When will I receive my refund?

You will receive a refund, shipping costs excluded, within 5 to 10 working days from receipt at our warehouse. Your money will be refunded back via the same payment method originally used for the purchase.

Unfortunately, you can’t. If there is a certain reason you did not return your item(s) within the 30-day return period, please contact customerservice@stieglitz.nl before returning your order so we can find a solution together.

 

Yes, you can return your items bought during sale periods. Note that returns can only be processed with a receipt.

Yes, that discount was a gift from us to you. Note that returns can only be processed with a receipt.

PRODUCTS & STOCK

We provide standardized body measurements for each size in the size chart visible on every product page. Therefore, you can estimate which size you need. In case you are still unsure and need help, we are happy to help you. Please contact us at customerservice@stieglitz.nl.

You can find the care instructions for each garment on the care labels found inside our products. Please follow the instructions carefully to ensure that you can enjoy your Stieglitz items for a long time.

Many of our allover prints are designed by hand in our Atelier in Amsterdam. With craftsmanship comes uniqueness. We cannot guarantee that the print is placed exactly how it looks on the website. However, we can guarantee that each item is made with love and care in the highest quality standards.

Please subscribe to the waitlist on the product page. You will be notified in case it comes back in stock.

SUSTAINABILITY & CSR

We love talking to our customers about sustainability. To us, sustainability is rather a journey than a destination, which means that we acknowledge that it is not something we can achieve overnight. We are taking steps, one-by-one, to reduce our environmental impact. We are constantly looking for ways within our supply chain to have less carbon footprint. Up until now, we have replaced all generic cotton in our collection with organic cotton.

All materials are to be found on each product page and on the care label inside every garment. All of the cotton we use is organic. We are currently working on replacing all our synthetic fibers with recycled synthetic fibers. Soon, we will make the move from generic viscose to LENZING™ ECOVERO™. The manufacturing of LENZING™ ECOVERO™ fibers generates up to 50% lower emissions and water impact compared to generic viscose. Read more about LENZING™ ECOVERO™ here.

Our products are manufactured in Greece and Bulgaria.

Taking inspiration from around the world, we are committed to involving locals as we are in treating their cultures with respect. Starting with our SS21 collection, we will be doing collaborative work with local women to create limited-edition lines specially produced for Stieglitz. This way, we can include authentic knowledge and craftsmanship, at the same time giving it platform among our customers. 

Join us on our journey

Above all, we would like you to be a part of our journey. Stay updated with us on these page and on our Instagram. If you have any fun ideas or questions, please drop an email to info@stieglitz.nl.