We hope you love your new Stieglitz pieces as much as we loved creating them.

Our returns and exchanges policy explains how and when you can return or exchange items purchased online. Exchanges and returns are accepted within 30 days of receiving your order, provided that items are unworn, unwashed, and returned with all original labels and packaging intact.

These conditions allow us to restock returned items and ensure they meet our quality standards.

• Exchanges are free of charge within selected EU countries. Exchanges can be made once per order.
• Return shipping costs range from €4.85 to €5.95, depending on the courier (DHL, DPD or BPOST). This option is available in selected EU countries.
• In-store returns are free of charge. Please register your return via the return portal before visiting our store.
• For all countries outside the EU, please consult the costs and taxes in your country.
• For countries outside the EU, return costs, duties and taxes depend on local regulations. If your country is not listed, you may return your order using a shipping provider of your choice. Return shipping costs are not reimbursed.
  
  *Available EU countries:
  The Netherlands, Belgium, Germany, Austria, France, Luxembourg, Denmark, Sweden, Spain, Czech Republic & Hungary.

In case you’ve received a wrong or damaged item, please send an email with your ordernumber, a description and photo of the issue to customerservice@stieglitz.nl and we will find a solution.

Register the items you want to return or exchange and generate your return label at https://stieglitz.nl/returns. *

Note that only items registered via the link above can be refunded. Merging orders is unfortunately not possible due to our automated process to process your returns as soon as possible.

Follow the steps in the return portal and ship your return or exchange with the chosen courier.

Always keep your proof of shipment until we've processed your return. In case their are any issues with your return our Customer Service team may need this to help you track your package.

Once our warehouse has received and processed the return(s) you'll receive an email confirming your return and refund.

Please note: Your refund will be done via the same payment method originally used for the purchase. This can take up 1-2 working days to be visible on your account, depending on your payment method and bank.