SHIPPING & RETURNS
Free shipping for orders over EUR 120 shipped within the Netherlands, Belgium & Germany. Orders placed before 6PM are shipped the same day.*
Shipping details for other countries can be found below.
We offer exchanges & returns within 30 days of receipt. No returns on Online Sample Sale purchases.
Free exchanges available in selected countries. Keep reading to find out how you can exchange or return your item.
*Please note: on busy periods like new launches and Black Friday our warehouse may need 1-2 extra day(s) to process all orders.
The Netherlands
Free shipping for orders over EUR 120.
All other orders: EUR 5,95
1-2 days delivery with PostNL
Free returns & exchanges in our AMS store.
Belgium & Germany
Free shipping for orders over EUR 120.
All other orders: EUR 5,95
1-2 days delivery with PostNL or DPD
Home delivery or pick-up-point
Rest of EU & UK
Shipping costs for all orders: EUR 7,95
3-6 days delivery with FedEx
USA & CANADA
Shipping costs for all orders: EUR 14,95
3-7 days delivery with FedEx
Rest of the world
Shipping costs for all orders: EUR 19,95
3-7 days delivery with FedEx
RETURNS & EXCHANGES
Register the items you want to return or exchange and generate your return label via one of the links below:
https://stieglitz.nl/returns. *
- Note that only items registered via the link above can be refunded. Merging orders is unfortunately not possible due to our automated process to process your returns as soon as possible.
- You are welcome to return or exchange article(s) from your online order within 30 days of receipt. Items must be unworn and unwashed, with all labels attached and in their original packaging.
- We offer free exchanges within the EU*
Free exchanges are only available once per order. - The cost of a return label starts from EUR 5.95 for EU countries. For all countries outside the EU, please consult the costs and taxes in your country.
- Please make sure you keep your proof of postage when returning a package. In case their are any issues our Customer Service team may need this to help you track your package.
- In case you’ve received a wrong or damaged item, please send an email with a description + photo of the issue to customerservice@stieglitz.nl and we will find a solution.
Please note: Your return package will be processed in our warehouse, this can take a up to 14 working days. Your refund will be done via the same payment method originally used for the purchase. This can take up 1-2 working days to be visible on your account (after your return is processed in the warehouse), depending on your payment method and bank.
For more information on returns & exchanges, please read our FAQ.
*Available countries:
Netherlands, Belgium, Germany, Austria, France, Luxembourg, Denmark, Sweden, Spain, Czech Republic & Hungary.
If your country is not listed you're welcome to return with your own preferred shipping company. Please note we don't reimburse your return costs.
CUSTOMS & BREXIT
CUSTOMS
In some cases, customs/import duties are charged once the parcel enters its destination country. Stieglitz takes care of the shipment, but not of the possible additional expenses.
Stieglitz has no control over these charges and cannot give more information about the additional cost. We’d suggest to contact your local customs office for more information on the current rules, so you won’t be surprised by unexpected fees.
Unfortunately, we are unable to calculate these fees at the time of purchase. Orders with unpaid duties returned to the Netherlands will incur a 15% restocking fee unless otherwise discussed.
BREXIT
Extra taxes upon arrival in the United Kingdom can be explained as a result of Brexit. From 1 January 2021, VAT and customs regulations make a distinction based on the value of goods sent to the United Kingdom. The threshold is £135. According to the custom regulations:
Goods not exceeding £135 in value: the goods are liable to United Kingdom VAT. There are no additional charges the customer will be charged for upon receipt of the goods.
Goods exceeding £135 in value: the goods are liable to United Kingdom VAT. There is an additional customs import fee of approximately 20%.
Stieglitz cannot be held accountable for any changes or differences in these charges.