SHIPPING

Free shipping for orders over EUR 120 shipped within the Netherlands, Belgium & Germany.

Orders placed before 6PM are shipped the same day.*

The Netherlands

Free shipping for orders over EUR 120.
All other orders: EUR 5,95

1-2 days delivery with PostNL

Free returns & exchanges in our AMS store.
Free exchanges via our return portal.

Belgium & Germany

Free shipping for orders over EUR 120.
All other orders: EUR 5,95

1-2 days delivery with PostNL or DHL

Free exchanges.

Rest of EU & UK

Shipping costs for all orders: EUR 7,95

3-6 days delivery with FedEx

USA & CANADA

Shipping costs for all orders: EUR 14,95

3-7 days delivery with FedEx

Rest of the world

Shipping costs for all orders: EUR 19,95

3-7 days delivery with FedEx

*Please note: on busy periods like new launches and Black Friday our warehouse may need 1-2 extra day(s) to process all orders.

RETURNS

Not completely satisfied with your item(s)? Check our return section to find out what your exchange and return options are.

CUSTOMS

In some cases, customs/import duties are charged once the parcel enters its destination country. Stieglitz takes care of the shipment, but not of the possible additional expenses.

Stieglitz has no control over these charges and cannot give more information about the additional cost. We’d suggest to contact your local customs office for more information on the current rules, so you won’t be surprised by unexpected fees.

Unfortunately, we are unable to calculate these fees at the time of purchase. Orders with unpaid duties returned to the Netherlands will incur a 15% restocking fee unless otherwise discussed.

brexit

Extra taxes upon arrival in the United Kingdom can be explained as a result of Brexit. From 1 January 2021, VAT and customs regulations make a distinction based on the value of goods sent to the United Kingdom. The threshold is £135. According to the custom regulations:

Goods not exceeding £135 in value: the goods are liable to United Kingdom VAT. There are no additional charges the customer will be charged for upon receipt of the goods.

Goods exceeding £135 in value: the goods are liable to United Kingdom VAT. There is an additional customs import fee of approximately 20%.

Stieglitz cannot be held accountable for any changes or differences in these charges.