Register the items you want to return or exchange and generate your return label at https://stieglitz.nl/returns. *

• Note that only items registered via the link above can be refunded. Merging orders is unfortunately not possible due to our automated process to process your returns as soon as possible.
   
• You are welcome to return or exchange article(s) from your online order within 30 days of receipt. Items must be unworn and unwashed, with all labels attached and in their original packaging.
  
  
• We offer free exchanges within the EU*
  Free exchanges are only available once per order.
  
  
• The cost of a return label starts from EUR 5.95 for EU countries. For all countries outside the EU, please consult the costs and taxes in your country.
  
  
• Please make sure you keep your proof of postage when returning a package. In case their are any issues our Customer Service team may need this to help you track your package.
  
  
• In case you’ve received a wrong or damaged item, please send an email with a description + photo of the issue to customerservice@stieglitz.nl and we will find a solution.
  
  Please note: Your return package will be processed in our warehouse, this can take a up to 14 working days. Your refund will be done via the same payment method originally used for the purchase. This can take up 1-2 working days to be visible on your account (after your return is processed in the warehouse), depending on your payment method and bank. 
  
  For more information on returns & exchanges, please read our FAQ.
  
  
  *Available countries:
  Netherlands, Belgium, Germany, Austria, France, Luxembourg, Denmark, Sweden, Spain, Czech Republic & Hungary.
  
  If your country is not listed you're welcome to return with your own preferred shipping company. Please note we don't reimburse your return costs.