ORDERS

Once an order is placed you will receive a confirmation by e-mail. Upon your order being approved and processed for shipment, you will receive a second email containing your tracking number along with confirmation that your order has been dispatched. We reserve the right to limit the quantity of products we supply. While we make every effort to only display items that are currently in stock and available to ship there may be instances from time to time where we run out of stock in an item. In these instances your item will be canceled and you will be contacted as soon as possible.

Items in your shopping basket are not reserved and may be purchased by other customers. We do our very best to deliver your purchases as quickly as possible. All orders will be shipped on business days (excluding holidays). Your package will be at latest send within five working days if the item is in stock. The exact shipping cost for your order will be added and displayed at checkout.

 

RETURNS & CANCELLATIONS

Stieglitz wants you to be completely satisfied with your purchase. All returns must be made within 14 days from date of receipt.
Products in sale may beΒ exchanged for a different size or style within 8 days of receipt, providing they are unworn, unwashed and have all tags attached. We do not refund money on products in sale, special deals and/or give-aways.

Items should be returned unused and with all designer garment tags still attached to the item. Returns that are damaged, washed, dry cleaned, marked or altered in any way will not be accepted. Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags must be included with your return.

Before sending your item, please contact customerservice@stieglitz.nl. We will give you all the information needed for your sending.

Please send returns (after you have contacted us) to:

Stieglitz

Palamedesstraat 3hs
1054 HS Amsterdam
The Netherlands

Please note we are unable to accept returns for items purchased at other retail locations or other websites.

We recommend that you insure the return shipment as you are under a duty to take reasonable care of the products and will be liable for any damage to them until we receive them at our address. In case of any dispute, we also recommend you retain proof of sending.

 

REFUNDS

If your order has been sent to a destination in the EU, all sales taxes will be refunded. Outside of the EU, customs duties and sales taxes are non-refundable by Stieglitz

Please note that it may take up to ten business days for your refund to be processed.

 

GIFT-WRAP

If you like to surprise somebody with a special gift-wrap you are able to leave us a note upon checking out your order.

PRICING AND PAYMENT OPTIONS

All prices displayed on our website are quoted in Euro (€) and are include of 21% VAT. Stieglitz offers free standard delivery in the Netherlands. Please note that free shipping will be applied to your order at checkout. While we try to ensure that all prices on our website are accurate, errors may occur. Stieglitz, however, reserves the right to cancel any order prior to dispatch should we find that the price is incorrect. In such case we will notify you by email. If we are unable to contact you, your order will be automatically cancelled.

The following payments are accepted

Ideal

In the Netherlands you can pay by Ideal with your bank account of use.

Rabobank, ING, ABN AMRO, SNS ….

Creditcard

Visa, Eurocard, Mastercard, American Express, and debit cards. Please check with your bank to make sure your card is valid for online purchases). Visa and Mastercard are verified by a secure code. Payment is only debited from your card at time of dispatch.

Paypal

You can also pay with your already registered PayPal account. Your order is ready to being shipped after received credit authorization and a confirmation of stock availability. If any problems will occur during placing your order or for additional assistance during our online store or your online purchase please contact us via email info@stieglitz.nl


SHIPPING

Shipping will proceed by TNT with a track and trace code.

Destination Delivery by Processing Total time
Netherlands TNT 2-5 working days 3-6 working days
Europe TNT 2-5 working days 3-6 working days
World * TNT 2-5 working days 5-14 working days

* Depends on the country you are ordering out. You will receive a confirmation from us by e-mail. Please note that all packages will be send on business days and exclude the holidays.

Rights can only be derived on the basis of the Dutch version of these general terms and conditions.


CONTACT US

For additional assistance concerning our online store or your online purchase, please contact us via email at info@stieglitz.nl

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