ORDERS

Once an order is placed you will receive a confirmation by e-mail. After your order has been shipped you will receive a second e-mail with your shipping information and tracking number. It can take a few hours before you can track your order. We reserve the right to limit the quantity of products we supply. While we make every effort to only display items that are currently in stock and available to ship there may be instances from time to time where we run out of stock in an item. In these instances your item will be canceled and we will refund your money.

 

Haven’t received a confirmation e-mail after placing an order? This can be because we haven’t received your payment, then the order is not processed. Please always double check the purchase amount has been charged on your bank account or credit card.

 

Items in your shopping basket are not reserved and may be purchased by other customers. All orders will be shipped on business days (excluding holidays). Your package will be sent within five working days, if the item is in stock. The exact shipping cost for your order will be added and displayed at checkout.

 

During sale seasons or holidays delivery might take a bit longer than usual.

 

By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Before placing an order, if you have any questions relating to these terms and conditions, please contact Stieglitz at customerservice@stieglitz.nl

 

RETURNS & CANCELLATIONS

 

Stieglitz wants you to be completely satisfied with your purchase. Be aware that we handle different rules to return sale items.

If you’re unsatisfied with products you purchased from Stieglitz you can return or exchange your item(s) within 14 days from receipt. If the return or exchange falls outside of this period, or the item is worn, washed, damaged or not in its original packaging/labelling, Stieglitz cannot accept the returned items and cannot give a refund or process the exchange. These terms apply to all returns or exchanges.

 

New collection

 

Once we have received the return at the office we will make sure to keep you posted through e-mail and refund your money within 10 working days.

 

Sale

 

Items purchased during sale can be exchanged. They can also be returned in exchange for a voucher with the value of the purchase amount. The voucher does not have an expiration date and can always be used to the Stieglitz webshop. We do not offer refunds for items bought on sale.

 

RETURN FORM

 

When you return you order please fill in our return form, you can download it here.

 

We recommend that you insure the return shipment as you are under a duty to take reasonable care of the products and will be liable for any damage to them until we receive them at our address. In case of any dispute, we also recommend you retain proof of sending. In all cases, any shipping charges that may apply will not be refunded.

 

Note that items purchased at a 3rd party or re-seller must be returned at those locations and are subject to their return policy

 

Please send returns to:

Customer Service Stieglitz
Palamedesstraat 3hs
1054HS Amsterdam
The Netherlands

 

REFUNDS

 

If your order has been sent to a destination in the EU, all sales taxes will be refunded. Outside of the EU, customs duties and sales taxes are non-refundable by Stieglitz. Please note that it may take up to ten business days for your refund to be processed from the moment the order is received at the office.

 

GIFT-WRAP

 

If you like to surprise somebody with a special gift-wrap you are able to leave us a note upon checking out your order.

PRICING AND PAYMENT OPTIONS

 

All prices displayed on our website are quoted in Euro (€) and are include of 21% VAT. Stieglitz offers free standard delivery in the Netherlands. Please note that free shipping will be applied to your order at the checkout. (While we try to ensure that all prices on our website are accurate, errors may occur. Stieglitz, however, reserves the right to cancel any order prior to dispatch should we find that the price is incorrect. In such case we will notify you by email. If we are unable to contact you, your order will be automatically cancelled.)

The following payments are accepted

 

Ideal

 

In the Netherlands you can pay by Ideal with your bank account of use.

Rabobank, ING, ABN AMRO, SNS ….

 

Creditcard

 

Visa, Eurocard, Mastercard, American Express, and debit cards. Please check with your bank to make sure your card is valid for online purchases). Visa and Mastercard are verified by a secure code. Payment is only debited from your card at time of dispatch.

 

Paypal

 

You can also pay with your already registered PayPal account. Your order is ready to being shipped after received credit authorization and a confirmation of stock availability. If any problems will occur during placing your order or for additional assistance during our online store or your online purchase please contact us via email info@stieglitz.nl

 

SHIPPING

 

Shipping will proceed by TNT with a track and trace code.

Destination Delivery by Processing Total time
Netherlands TNT 2-5 working days 3-6 working days
Europe TNT 2-5 working days 3-6 working days
World * TNT 2-5 working days 5-14 working days

* Depends on the country you are ordering out. You will receive a confirmation from us by e-mail. Please note that all packages will be send on business days and exclude the holidays.

 

Rights can only be derived on the basis of the Dutch version of these general terms and conditions.

 

GUARANTEE 

Stieglitz offers 3 moths warranty on all purchases. If during that time period a problem arises with the product, please send an e-mail to customerservice@stieglitz.nl. Please mention in the e-mail your order number, explain the problem and add pictures of the problem. We always try to reply your e-mail within 5 working days. We will assess the complaint and find a fitting solution. Keep in mind the warranty doesn’t apply if the item shows a defect caused by improper use. Please always follow the care label instructions.

We do not offer price adjustments for items that go on sale or are otherwise discounted after your order has been placed.

Items purchased as part of a temporary special offer are not treated as sale items but as a regular purchase, consequently those terms and conditions apply.

If proceeding to payment you have read, accepted and agreed with our general terms and conditions.


CONTACT US

 

You can contact us at; customerservice@stieglitz.nl

We’re available from Monday till Thursday 10AM till 6PM

020 – 8468813

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