Once an order is placed you will receive a confirmation by e-mail. Upon your order being approved and processed for shipment, you will receive a second email containing your tracking number along with confirmation that your order has been dispatched. We reserve the right to limit the quantity of products we supply. While we make every effort to only display items that are currently in stock and available to ship there may be instances from time to time where we run out of stock in an item. In these instances your item will be canceled and you will be contacted as soon as possible.
Items in your shopping basket are not reserved and may be purchased by other customers. We do our very best to deliver your purchases as quickly as possible. All orders will be shipped on business days (excluding holidays). Your package will be at latest send within five working days if the item is in stock. The exact shipping cost for your order will be added and displayed at checkout.
RETURNS & CANCELLATIONS
Stieglitz wants you to be completely satisfied with your purchase. All returns must be made within 14 days from date of receipt.
Products in sale may be exchanged for a different size or style within 8 days of receipt, providing they are unworn, unwashed and have all tags attached. We do not refund money on products in sale, special deals and/or give-aways.
Items should be returned unused and with all designer garment tags still attached to the item. Returns that are damaged, washed, dry cleaned, marked or altered in any way will not be accepted. Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags must be included with your return.
Before sending your item, please contact firstname.lastname@example.org. We will give you all the information needed for your sending.
Please send returns (after you have contacted us) to:
1054 HS Amsterdam
Please note we are unable to accept returns for items purchased at other retail locations or other websites.
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the products and will be liable for any damage to them until we receive them at our address. In case of any dispute, we also recommend you retain proof of sending.
If your order has been sent to a destination in the EU, all sales taxes will be refunded. Outside of the EU, customs duties and sales taxes are non-refundable by Stieglitz
Please note that it may take up to ten business days for your refund to be processed.
If you like to surprise somebody with a special gift-wrap you are able to leave us a note upon checking out your order.