Once an order is placed you will receive a confirmation by e-mail. After your order has been shipped you will receive a second e-mail with your shipping information and tracking number. It can take a few hours before you can track your order. We reserve the right to limit the quantity of products we supply. While we make every effort to only display items that are currently in stock and available to ship there may be instances from time to time where we run out of stock in an item. In these instances your item will be canceled and we will refund your money.
Haven’t received a confirmation e-mail after placing an order? This can be because we haven’t received your payment, then the order is not processed. Please always double check the purchase amount has been charged on your bank account or credit card.
Items in your shopping basket are not reserved and may be purchased by other customers. All orders will be shipped on business days (excluding holidays). Your package will be sent within five working days, if the item is in stock. The exact shipping cost for your order will be added and displayed at checkout.
During sale seasons or holidays delivery might take a bit longer than usual.
By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Before placing an order, if you have any questions relating to these terms and conditions, please contact Stieglitz at firstname.lastname@example.org
RETURNS & CANCELLATIONS
Stieglitz wants you to be completely satisfied with your purchase. Be aware that we handle different rules to return sale items.
If you’re unsatisfied with products you purchased from Stieglitz you can return or exchange your item(s) within 14 days from receipt. If the return or exchange falls outside of this period, or the item is worn, washed, damaged or not in its original packaging/labelling, Stieglitz cannot accept the returned items and cannot give a refund or process the exchange. These terms apply to all returns or exchanges.
Once we have received the return at the office we will make sure to keep you posted through e-mail and refund your money within 10 working days.
Items purchased during sale can be exchanged. They can also be returned in exchange for a voucher with the value of the purchase amount. The voucher does not have an expiration date and can always be used to the Stieglitz webshop. We do not offer refunds for items bought on sale.
When you return you order please fill in our return form, you can download it here.
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the products and will be liable for any damage to them until we receive them at our address. In case of any dispute, we also recommend you retain proof of sending. In all cases, any shipping charges that may apply will not be refunded.
Note that items purchased at a 3rd party or re-seller must be returned at those locations and are subject to their return policy
Please send returns to:
Customer Service Stieglitz
If your order has been sent to a destination in the EU, all sales taxes will be refunded. Outside of the EU, customs duties and sales taxes are non-refundable by Stieglitz. Please note that it may take up to ten business days for your refund to be processed from the moment the order is received at the office.
If you like to surprise somebody with a special gift-wrap you are able to leave us a note upon checking out your order.